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Comprehensive Event Management System
A Water Utility's Best Friend
In the face of complex networks and continuous contamination threats, WaterWall™ is a water operators' most trusted ally. By intelligently unifying incoming data from disparate monitoring systems, WaterWall™ provides comprehensive, real-time situation awareness. It delivers ultra-precise alerts in response to water abnormalities and contamination threats. And, by offering recovery through automatic procedure scenarios, WaterWall™ dramatically improves the speed and reliability of responses vital to ensuring optimal water quality and security management. The benefits are clear: cost-effective deployment of resources and the peace of mind that you're doing the utmost to protect your precious water assets.
More Knowledge, Greater Control
As water utilities expand their networks, and the number of fragmented data systems increases, the task of monitoring and responding effectively to water events - even for the most experienced teams – becomes extremely challenging. Paradoxically, each new system that a water utility adds to its network - hoping to improve control - actually slows down response times and the ability to act in an event. The need for comprehensive, intelligent situation awareness has never been greater. WaterWall™ offers water and wastewater utilities an unprecedented level of management capability in the face of any water situation - from routine tasks to minor events and major crises. At the heart of its sophisticated end-to-end management system is a very simple idea: knowledge is control
How WaterWall™ Works
WaterWall™ continuously evaluates incoming data from multiple water sources. When a credible threat or suspected abnormal event is identified, WaterWall™ automatically triggers the appropriate procedures and commands and performs corrective actions, giving water operators a comprehensive, real-time assessment and rapid-response mechanism for achieving full recovery.
- Collects and integrates information from multiple sources such as water monitoring devices, physical security systems, SCADA, ERP, CRM, GIS, public health, labs, police, GPS and more.
- Presents information from the various systems in a unified, user-friendly interface, including GIS map view, video, event management screen and online water parameters graphs.
- Intelligently assesses data to provide early warning. Predicts contamination spread and analyzes the contamination source.
- Enables users to monitor, control and manage all sensors, systems and personnel.
- Distributes alerts, tasks and files via a secure network of all types of multimedia messaging (e-mail, fax, SMS, and more), as triggered by device alarms and emergency policy.
- Responds dynamically by triggering the relevant systems and the appropriate procedures for corrective action, both in routine and crisis situations.
- Manages public complaints and feedback on water quality and supply with a sophisticated CRM module, enabling water personnel to manage the full cycle of an event, allocate the necessary teams and resources, and follow all stages of treatment until the problem is resolved.
- Records all events, information and actions, and automatically generates reports, ensuring accountability and continuous improvement.
Intelligent Features
- Sophisticated information capture from multiple sources such as online monitoring devices, physical security systems, call center system, SCADA, ERP, CRM, GIS, public health, labs, police, hydraulic models, GPS and more.
- Early warning through intelligent data assessment.
- Digital communication, automatically triggered connection via radio, telephone, SMS, fax and email.
- Intelligent response mechanisms actions alerts, tasks and files via a secure network of multimedia communication channels; triggered by device alarms and emergency policy.
- Dynamic, proactive procedures for event management and operation.
- User-friendly situation presentation featuring advanced GIS map view, smart GIS tools, video, external and internal service cycles, event management display and online water parameters graphs.
- Dynamic GIS uses graphical status changes (rather than blinking alerts) to inform the operator about events happening at the subject area and the causes behind these events.
- Sophisticated service based on advanced CRM tool enables water personnel to manage the full cycle of an event, externally and internally.
- B.I. module converts data into knowledge and reports ways of handling future events more efficiently.
- Data Entry Module creates a unified enterprise database for data entry, validation of entered data, automated calculation of figures, and reporting features for compliance. In addition, it exports to various file formats for internal use.
- Dispatch Module converts total data from all systems, as well as data entries, into a work desk message and prioritizes the severity of the situation to determine automatic or manual remediation procedures.
Smart Benefits
- Real-time monitoring and event detection.
- Real-time decision-making support via clear procedures for routine and emergency scenarios.
- "Full picture" assessment from external and internal databases.
- Early warning with far fewer false alarms. Minimizes response time.
- Minimizes damage to human life and assets.
- Optimizes resource management.
- Reduces human error.
- Prevents event recurrence.
- Increases long-term economic savings.
- Improves service.
- Easy to use, plug and play functionality and intuitive design.
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